Cante End Aintree

Effective 20 September 2026

Privacy Policy

Cante End Aintree is committed to protecting the privacy of our guests and visitors. This policy explains how we collect, use, disclose, and safeguard personal information when you interact with our restaurant, casino lounge, website, or services.

This policy applies to all personal information collected through our website, in-person interactions, reservations, event bookings, and any other engagement with our venue. We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our services or providing personal information, you consent to the practices described in this policy.

Information We Collect

We collect personal information that is reasonably necessary for our business functions and to provide you with a premium hospitality experience.

  • Contact information: name, email address, phone number, and postal address when you make a reservation, book an event, or contact us.
  • Transaction details: records of dining reservations, event bookings, and any preferences you share with us.
  • Technical data: IP address, browser type, and usage data collected automatically when you visit our website.
  • CCTV footage: for security purposes in public areas of the venue, in accordance with applicable laws.
  • Identification details: if required for entry to the casino lounge, we may collect proof of age (e.g., date of birth) as mandated by law.

We do not collect financial information such as credit card numbers or bank details through our website; payments are processed by third-party providers.

How We Use Your Information

We use your personal information to deliver and improve our services, manage reservations, and ensure a safe and enjoyable environment.

  • To process and manage restaurant reservations, event bookings, and lounge access.
  • To communicate with you regarding your bookings, inquiries, or feedback.
  • To personalize your experience and remember your preferences where appropriate.
  • To comply with legal obligations, including age verification for casino entry and security requirements.
  • To improve our website, services, and customer support through analytics and feedback.

We do not use personal information for marketing purposes without your explicit consent.

Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose information to trusted third parties who assist us in operating our business, provided they agree to keep it confidential.

  • Service providers: payment processors, reservation platforms, IT support, and marketing agencies (only with consent).
  • Legal and regulatory authorities: when required by law, such as for casino licensing, security, or law enforcement purposes.
  • Professional advisors: lawyers, accountants, and insurers as necessary.

All third parties are bound by confidentiality and data protection obligations.

Data Security and Retention

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.

  • Data is stored on secure servers with restricted access.
  • We use encryption for data transmission where applicable.
  • Access to personal information is limited to authorized personnel who require it for legitimate business purposes.
  • We regularly review our security practices to maintain a high standard of protection.

Personal information is retained only as long as necessary for the purposes outlined in this policy or as required by law.

Your Rights and Choices

You have the right to request access to the personal information we hold about you, request corrections, or make a complaint about our privacy practices.

  • Access: You may request a copy of your personal information by contacting us using the details below.
  • Correction: If you believe any information we hold is inaccurate, you may request correction.
  • Complaints: If you have a concern about how we handle your personal information, please contact us. We will respond within a reasonable timeframe.
  • Opt-out: You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us.

Contact email: [email protected]
Contact phone: +61 436 921 583

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Phone: +61 436 921 583

Address: 42 Northbourne Ave, Canberra ACT 2612, Australia